Prepared Power shell scripts for administrative tasks in MicrosoftĮxchange, Azure, Windows Server, and windows workstation.(Account provisioning, migration from Exchange to office 365, Exchange/Office 365 support, maintenance, and administration.Supported disaster recovery plans and performed regular backupsĬonfigured, monitored, and deployed network hardware components including but not limited to Fortinet's, Cisco Meraki, and Unifi devices.Deployed new workstations and printers, installed operating systems, applications, and drivers, and configured network properties and hardware.Setup server hardware, RAID configuration, OS installation, and perform disaster recovery tests including restoring servers from offsite backups.Solutions with a strong (emphasis on continuous maintenance,ĭevelopment, and improvement of organizational security Assumed a lead role in analyzing and enhancing existing security.

Minimizing the risk of issue occurrence by delivering efficient and robust technical support to clients focused on system enhancement and troubleshooting

Held key responsibility for ensuring safe computing practices and.

Monitor ticket management queues and work diligently to organize, prioritize, and execute multiple complex tasks and initiatives under tight timelines to quickly restore users to productivity.

Influence during critical issues and inspiring confidence to solve

Adhered to strict SLA policy ensuring customer success, calming.

Ranging between 5-150 employees each, from a variety of industries such as Aerospace, Education, Healthcare, Hospitality, Transportation, etc.

Provided remote and onsite technical support to 350+ companies.

Pacific Medical Centers - IT Support Specialist/Field Service Technician

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